• In the case of public hospitals or health care providers:
    • In case of a hospitalisation:
      The document is shown to the foreign hospital. If you use your European Health Insurance Card (EHIC), the hospital should make a copy of it and return you the card. Thanks to the document "temporary stay", all medical expenses will be billed directly to your health insurance fund, based on the prices that are valid in the country you are staying in. It is possible that you will have to pay a smaller amount yourself: the patient's share.
      If you pay contributions for the complementary insurance, the patient's share (the amount that you would have to pay yourself) can be paid by your health insurance fund through Mediphone Assist, the travel assistance of your health insurance fund. To this end, you need to contact Mediphone Assist within 48 hours. Mediphone Assist can be reached 24 hours a day, 7 days a week.
       
    • In case of ambulatory care:
      In certain countries, ambulatory care is free when you show the document. However, in most countries you will have to pay ambulatory care yourself. Afterwards, you can submit the bills and the document to the local health insurance fund in order to obtain a reimbursement. You can also send the bills to your own health insurance fund upon return in Belgium (for more information, please read "Reimbursement for healthcare received abroad"). 
      If you need ambulatory care after a winter sports accident, you need to contact Mediphone Assist, the assistance centre of your health insurance fund, within 48 hours.
      In case of haemodialysis, oxygen therapy, radiotherapy and chemotherapy (that had already started in Belgium), Mediphone Assist can also take care of the medical expenses abroad. In that case, you need to contact Mediphone Assist at least a month before leaving, so that all necessary measures can be taken.

 

  • In the case of private hospitals or health care providers:

    Private hospitals and health care providers do not accept the EHIC nor the document ‘temporary stay’.
    • In case of a hospitalisation, you need to contact Mediphone Assist, the assistance centre of your health insurance fund, within 48 hours. Mediphone Assist can be reached 24 hours a day, 7 days a week.
       
    • In case of ambulatory care:
      • If you need ambulatory care after a winter sports accident, you need to contact Mediphone Assist, the assistance centre of your health insurance fund, within 48 hours.
      • In case of haemodialysis, oxygen therapy, and chemotherapy or radiotherapy (that had already started in Belgium), Mediphone Assist can also take care of the medical expenses abroad. In that case, you need to contact Mediphone Assist at least a month before leaving, so that all necessary measures can be taken.
      • In all other cases, you hand over your medical bills to your own health insurance fund upon return in Belgium.